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What is VVALO's shipping policy?
We ship to Europe, Asia, and Africa from our warehouse in Sweden. Delivery times and costs vary by region. For detailed information, please refer to our Shipping Policy.
How long will it take to receive my order?
Shipping times vary by location:
- Europe: 4-12 business days (Standard), 1-3 business days (Express)
- Asia, Africa: 8-45 business days (Standard), 2-4 business days (Express)
- Sweden: 1-4 business days
How can I track my order?
Upon dispatch, you will receive a tracking link via email to follow the progress of your shipment.
What is VVALO's return policy?
You can return your purchase within 14 days of receiving it, provided the jewelry is in its original condition and packaging. Please refer to our Returns and Refund Policy for more details.
How do I return an item?
Visit our Return Page to request a refund or exchange. Follow the email instructions to securely package and send your item(s) back to us. Once received, we will process your return within 10 business days.
What should I do if my item is damaged?
If your item is faulty, we will provide a free replacement without requiring a return. Visit our RETURN POLICY page for instructions.
Can I exchange an item?
Yes, exchanges are free of charge. Visit our RETURN PAGE to request an exchange. If the new item is of greater value, you will need to pay the difference. If it is of lesser value, we will refund the difference.
What forms of payment do you accept?
We accept major credit cards, including Visa, MasterCard, and American Express, as well as PayPal.
Do you offer a warranty on your products?
Yes, we offer a Lifetime Warranty on all our products. For valid claims due to breakage from regular use, we will provide a replacement or in-store credit.
How can I contact customer service?
For any inquiries, please email us at support@VVALO.com. We aim to respond to all queries within 24 hours.